Return Policy

 

  1. The table below sets out our return/replacement/exchange policy with respect to certain product categories:
Return, Replacement & Exchange (Reason)Return, Replacement & Exchange (Possibility)Return Condition
You have received a wrong product; You have received a product that is not as described on the Site; or You have received a damaged product.Yes For refurbished products, you must return the product within seven (7) days of receipt of shipment.Product is unused, in original unbroken packaging and includes all tags. For electronics, open products will be accepted if different from description or picture displayed.
You have changed your mindOnly in certain conditions. You have a right to return a product within fifteen (15) days of receipt of shipment. For refurbished products, you must return the product within seven (7) days of receipt of shipment.Fashion. open packaging accepted if the product(s) still has the original tagsAll other Categories. Only unbroken original packages including all accessories.

Non-returnable Products. Refer to product list in clause 4.2

  1. Non-returnable Products.You do not have a right to return, replace or exchange products in respect of:
    • . products that are classified as hazardous materials or use flammable liquids or gases;
    • products that have been used or damaged by you or are not in the same condition as you received them;
    • any consumable product which has been used or installed;
    • products with tampered or missing serial numbers; or
    • products that fall under specific categories, including food, beverages, household goods, digital books, swimwear, hosiery, underwear, socks, health, contact lenses, hygiene related and personal care products and certain baby products (e.g. tethers, diapers, hygiene tissues, feeding related products) music, video and video games.
  1. Contacting us (arrange a Return, Replacement or Exchange).You may contact us through email, social media or live chat on the Site, or by calling our call center on +92-330-3121311 (PK) or +971 56 3121311 (UAE).
  2. Your Refund:
    • For delivered products, we will refund to you the product amount (excluding the amount paid for the original shipping fees) in full plus the cost of return:
    • if the products are faulty or not as described on our Site
    • if you reason for return is due to an error on our side, such as an error in pricing or description, a delay in delivery etc.
    • In all other circumstances, we will refund the product amount (excluding the amount paid for the original shipping fees) and you may pay the costs of return shipping.
    • For products not delivered, you will receive a full refund if you cancel the order under clause 2.6;
  1. Refund Procedure.We will issue a refund to you depending on the method you used for payment, as follows:
    • if you paid by cash on delivery, we will issue a refund to your wallet; or
    • if you paid by credit/debit card, you can choose to have a refund by credit/debit card or to your wallet.
  1. Refund Timescale.Your refund will be initiated once your product is received back in our customer fulfillment center and inspected by our team, and the final refund will be received by you as follows:
    • . if the refund is to your credit/debit card, within thirty (30) days from the day on which we receive the product back in our customer fulfillment center;
    • if your refund is to your wallet, you will receive the refund immediately after your product is received back in our customer fulfillment center and inspected by our team.
    • if you have cancelled your order before shipping, an automated refund will be provided back to you.
  1. DEFECT OR DAMAGE TO YOUR PRODUCT
    1. A twelve (12) month warranty will be provided for certain purchased products against defects that occur after purchase. The warranty is not applicable to cases other than defects in material, design and workmanship. Warranty obligations are limited to repair of defective product or replacement of the defective part, or replacement or refund according to market price of the product itself (such decision at the product seller’s discretion). Not all products are covered by the warranty; always check the product listing to know if it includes warranty benefits.
    2. Authorized Service Centers. On selected products and in instances where we are considered the seller, warranty repairs will be carried out by authorized service centers. In instances where products are bought through a seller that is not us, the terms of the respective seller’s warranty will apply. Please refer to our Warranty Policy for more details.
Product CategoryProduct TypesMax. Repair TimeMax. Number of Repairs before Replacement/RefundAction if Repair Not Possible/ Max. Number of Repairs Completed
ElectronicsMobiles8 days from reception in our repair center2Replacement if available, otherwise refund
Laptops / Tablets8 days from reception in our repair center2Replacement if available, otherwise refund
Cameras8 days from reception in our repair center2Replacement if available, otherwise refund
Audio/Video15 days from reception in our repair center2Replacement if available, otherwise refund
Appliances15 days from reception in our repair center2Replacement if available, otherwise refund
Electronic Accessories15 days from reception in our repair center2Replacement if available, otherwise refund
Video Games (Consoles)8 days from reception in our repair center2Replacement if available, otherwise refund
FashionWatches8 days from reception in our repair center2Replacement if available, otherwise refund
Toys, Kids & BabyBaby Gear15 days from reception in our repair center2Replacement if available, otherwise refund
Toys8 days from reception in our repair center2Replacement if available, otherwise refund
Sports & Outdoors Fitness Equipment15 days from reception in our repair center2Replacement if available, otherwise refund
Health & Beauty Electric Personal Care15 days from reception in our repair center2Replacement if available, otherwise refund
  1. Warranty Period.Repair or replacement under the terms of this warranty does not provide right to extension or renewal of the warranty period. Warranty terms are in accordance with your device manufacturer. For more details about specific terms of the warranty for your device, please visit the support page of your product.
    • Warranty Not Applicable. The warranty does not apply in the following circumstances:
    • . if a repair has been attempted by any service center not authorized by the product seller; physical damage i.e. product presenting clear signs of damage like broken screens, heavy dents, bent products, that can prevent a product from functioning properly; liquid damage i.e. any situation involving the submersion or splashing of an electronic device in any liquid/or when water indicator (if any inside the device) changes color;
    • original software alteration or modification (e.g. “root” for Android devices or “jailbreak” for Apple devices);
    • if there has been use of non-original accessories with your purchased product;
    • if the serial number is removed from the product;
    • for maintenance and periodic checks of purchased products;
    • for replacement of consumables (e.g. batteries, light bulbs, fuses, headphones or printer ink);
    • where there has been abuse or misuse of the product e.g. by not using it for its intended purpose or not in accordance with manufacturer’s instructions on usage and maintenance;
    • where there has been damage of a product’s battery caused by overcharging, failure to use in accordance with the specific instructions of core outlined in product user manual or where charged by chargers other than those approved by manufacturer; and
    • if any of the seals on the battery enclosure or cells are broken or show evidence of tampering.
  1. Warranty Claim.You may contact us through email, social media or live chat on the Site, or by calling our call centre on +92-330-3121311 (PK) or +971 56 3121311 (UAE).
  1. WARRANTIES, REPRESENTATIONS & UNDERTAKINGS
    • You warrant, represent and undertake that:
    • you shall fully comply and will at all times continue to fully comply with all applicable laws, statutes and regulations, including, without limitation, all privacy laws and content regulation;
    • you have full power and authority to enter into these Terms of Sale, and make payment in accordance with these Terms of Sale; and
    • if you purchase a product on behalf of a business entity, you represent that you are authorized to act on behalf of such business and bind the business to these Terms of Sale.
  • Subject to clause 6.1, our services are provided to you on an “as is” basis without representations, warranties or conditions of any kind. We disclaim all warranties, conditions and representations of any kind, whether express, implied or collateral, including, but not limited to, all conditions, representations or warranties of merchant ability, of fitness for a particular or general purpose, of non-infringement, of compatibility or that our services are secure or error free or will operate without interruption or will be provided in a timely or proper manner or at all.The warranty in clause 5.1 will be your sole and exclusive remedy under these Terms of Sale.